D igital transformation involves the integration of digital technology into every aspect of a business. The business is thus fundamentally changed in how it operates and provides value to customers. Digital transformation isn’t just about implementing new technology, it’s also about rethinking organizational culture and existing business models.
Data analytics can be used for more effective decision-making. Customer experience can be enhanced through customized services, cloud computing can be adopted for more flexibility, and business processes can be automated for greater efficiency.